Why wasn't my order filled immediately?
Prediction market orders are designed to settle after the real-world event concludes — this is how prediction markets work. Your order will show as Unsettled until the official outcome is published, at which point the system settles everything automatically.
I placed multiple orders on the same event. Why do I only see one position?
Multiple orders on the same event and direction are automatically merged into a single Position. You can view each individual order in the History tab.
My order has been in Processing for a while. Is something wrong?
Large orders require additional processing time — this is normal. If you'd rather not wait, you can cancel directly from the Processing tab and your stake will be returned immediately.
Can I cancel a prediction after placing it?
Only orders in Processing status can be cancelled. Once an order moves to Unsettled (active position), it cannot be cancelled — it will settle when the official event result is published.
The event resolved but I haven't received my payout. What should I do?
Check Portfolio → Positions → Settled to see the settlement status. Cross-reference your order in the History tab. Settlement timing depends on when the official result is formally published — there may be a short delay if announcement is pending.
What currencies can I use to stake?
Prediction market orders are placed in USDT. Deposit USDT via the wallet section before entering the Predict section.
What is Slippage Tolerance?
Slippage Tolerance is the maximum price movement you are willing to accept for an order to be executed.
What is the default Slippage Tolerance?
The default Slippage Tolerance is 10%.
Can I change my Slippage Tolerance?
Yes. You can adjust your Slippage Tolerance in Slippage Settings.
Why did my order fail?
Your order may fail if market conditions change beyond your selected Slippage Tolerance before the order is executed.
Will increasing my Slippage Tolerance help?
A higher Slippage Tolerance may improve order execution in low-liquidity or fast-moving markets.
Does Slippage Tolerance affect my payout?
Slippage Tolerance does not affect market settlement or the payout value of each winning share. However, a higher slippage tolerance may result in your order being executed at a less favorable price, which could reduce the number of shares for the same amount spent. As a result, your total payout may be lower because you hold fewer shares.